Booking and Cancellation policy
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All appointments must be paid for to secure your appointment.
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Appointments cancelled one calendar day before will be subject to the full fee.
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Appointments cancelled two calendar days before will be subject to a cancellation fee of half of the full fee.
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Appointments cancelled with more than two calendar days’ notice will be rescheduled to a mutually agreeable time.
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No fees will be refunded.
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All credit must be used within 2 months from the time of payment.
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For the avoidance of doubt, a cancellation is defined as any appointment which cannot be made at the time, date and location stated when originally booked.
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The cancellation policy will be applied in all cases.
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What I need from you as a client
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Be honest with me during our consultation and give me as much detail as possible.
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Commitment to the action plan we agree upon.
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Send me progress videos for review / feedback, especially with online consultations or coaching, so as to fine tune the action plan and make sure things run smoothly.
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Be present and on time for our appointments.
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To send me your vet referral 24 hours prior to our first appointment.
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Be open minded
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Any cancellation to be made 48 hours before our appointment.
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Ask questions! If you're not sure about something then ask me, please don't struggle through.
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If you're not happy with something tell me, if something isn't working there are probably several other ways we can try to achieve the same outcome; I want to find the way that suits you and your animal best!
Contact Jenny: 07505000709